Our team

Meet the people behind Gramax.

Meet the people responsible for practical property care, clear communication, compliance and reliable follow-through.

Our people

Portrait of Grace Luo

Leadership

Grace Luo

Founder & Managing Director

Grace founded Gramax to give property owners clear, practical and reliable management. With extensive residential property experience and ongoing Bachelor of Laws studies, she brings informed advice, proactive oversight and a long-term view to every tenancy.

Portrait of Kevin Jiao

Residential

Kevin Jiao

Property Manager

Kevin is a University of Auckland graduate in Accounting and Taxation. Based in East Auckland, he brings clear communication, careful organisation and a practical approach to inspections, maintenance and everyday tenancy matters. He is fluent in English, Mandarin and Cantonese.

Portrait of Leo Han

Residential

Leo Han

Property Manager

Leo graduated from Massey University and AUT in Marketing and Business. He takes a proactive, detail-focused approach to maintenance, inspections and everyday tenancy matters. Fluent in English and Mandarin, he values clear communication and lasting relationships with landlords and tenants.

Portrait of Cindy

Commercial & Residential Society

Cindy

Property Manager

Cindy holds a Master's degree from Lincoln University and has several years of property management experience. She manages commercial offices and retail spaces, along with Residential Society properties on Auckland's North Shore, combining practical problem-solving with responsive, hands-on service.

Portrait of Tao

Residential

Tao

Property Manager

A University of Auckland graduate, Tao has extensive experience managing residential properties across Auckland. He coordinates tenancies, inspections, maintenance and compliance with an organised, practical approach. Fluent in English and Mandarin, he is committed to reliable, responsive service.

Portrait of Cera

Operations

Cera

Office Administrator

Cera holds a New Zealand Bachelor of International Business and has more than ten years of experience in office administration and project support. She coordinates teams, clients and stakeholders with strong organisation, time management and accountability.

Portrait of the Gramax Office Admin

Administration

Max

Office Admin

Holding a Master's degree in Chemistry, he brings an analytical and methodical mindset to Gramax's daily administration. He approaches every task with care, reliability and a strong sense of responsibility, supporting accurate records, clear coordination and efficient office operations.

How our team works

Reliable service is built in the details.

Clarity

Owners and tenants should know what is happening and what comes next.

Compliance

Processes and records should stand up to legal and practical scrutiny.

Responsiveness

Issues are acknowledged, assessed and followed through.

Improvement

Systems evolve with legislation, the market and client needs.